- Shipping Free All cities in Morocco
- Delivery 1–2 days Estimated
- Returns 7 days To request
- Return postage On us Whatever the reason
At FRUNZĂ ATELIER, we want every order to arrive safely and every shopping experience to be simple, convenient, and transparent. Please review our shipping, returns, and exchange policy below.
Shipping
Free shipping across Morocco
We offer free shipping to all cities across Morocco, with no additional shipping fees.
- Shipping cost Free on all orders.
- Estimated delivery time Typically 1–2 days.
- Delivery coverage All cities across Morocco.
Delivery times are estimates and may occasionally vary due to circumstances beyond our control. We will do our best to ensure that your order arrives as quickly as possible.
Returns
At FRUNZĂ ATELIER, we want you to be satisfied with your purchase. If you wish to return an item, please contact our customer support team to arrange the return.
Return period
You may request a return within 7 full days of receiving your order, in accordance with applicable Moroccan consumer protection laws and subject to any legal exceptions.
If your item is defective, damaged, incorrect, or does not match your order, please contact us as soon as possible so we can help resolve the issue.
Return shipping costs
FRUNZĂ ATELIER covers all return shipping costs for every eligible return, regardless of the reason.
Whether you are returning an item because it is defective, damaged, incorrect, or because you have simply changed your mind, you will not have to pay for return shipping.
We will provide instructions on how to return your item at no cost to you.
Return conditions
For returns due to a change of mind, items should be unworn, unused, and in their original condition, with tags and original packaging where applicable.
These conditions do not limit any mandatory rights you may have under Moroccan law if an item is defective, damaged, incorrect, or does not conform to your order.
Certain products may be subject to legal exceptions to the right of withdrawal.
Damaged, defective, or incorrect items
If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible and provide your order number and a description of the issue. Photos may also help us resolve the matter more quickly.
In these cases, FRUNZĂ ATELIER will cover the return shipping costs and work with you to find an appropriate solution, such as a replacement, exchange, repair, or refund, as applicable under Moroccan law.
Our customer support team will explain the next steps and help you throughout the process.
Refunds
Once your returned item has been received and assessed, we will inform you about the status of your refund.
Refunds following the lawful exercise of the right of withdrawal will be processed in accordance with Moroccan consumer protection law, including the applicable refund deadlines.
Where the law requires a refund, we will not impose an unlawful fee or penalty for exercising your consumer rights.
The method and timing of the refund will be communicated to you by our customer support team.
Exchanges
If you wish to exchange an item for a different size or another available option, please contact our customer support team within the applicable return period.
Exchanges are subject to product availability and applicable law.
Return shipping costs for eligible exchanges are covered by FRUNZĂ ATELIER, regardless of the reason for the exchange.
If the requested replacement is unavailable, our team will explain the available options in accordance with applicable law.
How to request a return or exchange
To request a return, refund, or exchange:
Contact our customer support team using the contact details provided on our website.
Provide your order number and explain the reason for your request.
Include photos if the item is damaged, defective, or incorrect, where possible.
Follow the return instructions provided by our team.
Please do not send an item back before contacting us for return instructions.
Your consumer rights
This policy is intended to comply with applicable Moroccan consumer protection laws, including Law No. 31-08 on consumer protection.
Nothing in this policy excludes or restricts any mandatory rights you may have under applicable law. Where a legal requirement provides greater protection than this policy, the legal requirement will apply.
05 — Contact
Anything left unclear?
If you have any questions about shipping, returns, exchanges, or refunds, please contact our customer support team using the contact information available on our website.
At FRUNZĂ ATELIER, we are committed to making your shopping experience as smooth, transparent, and convenient as possible.